You can order with confidence. We're a real store, staffed by real, knowledgeable and friendly people. We are New Balance North Shore, located in Highland Park, Illinois, in business since 1995.
FAST SERVICE. We have over 12,000 pairs of shoes in stock, so most orders ship within one business day. We'll contact you by email when your order ships, or if there is any question or problem.
SHIPPING is free for orders over $99, shipped via UPS Ground within the 48 states. The standard shipping rate is $6.00 for orders less than $99. Other shipping options such as 2nd Day Air and US Priority Mail are available at a higher cost. Click here for more Shipping Details.
RETURNS can be made within 30 days of purchase. Please note that we do not pay for return shipping. So if you need to return an item to us, you will need to take care of the shipping from your end. For exchanges, we'll ship the requested exchange item to you with free shipping. Click here for more details about our Return Policy.
We carry more styles at our store than are shown on this site. If there is a particular New Balance style that you are looking for, just Contact Us. And if you happen to be nearby (northern suburbs of Chicago), we invite you to stop in and check out all that we have to offer.