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Customer Service
At New Balance North Shore your complete satisfaction is our objective.
CONTACT INFORMATION
| By Phone | 800-698-4884 847-266-8323 |
| By Fax | 847-266-7842 |
| By Email | info@shopnewshoes.com |
| By Post | New Balance North Shore 610 Central Ave. Suite #169 Highland Park, IL 60035 |
ORDERING INFORMATION
Return Policy
Shipping Options
Availability Disclaimer
Privacy Policy
Security Policy
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Policies
New Balance North Shore is an independently owned and operated retail store located in Highland Park, Illinois. We conduct business at our store and through our web site under a special licensing agreement with New Balance Athletic Shoe, Inc.
Your complete satisfaction is our objective. When you receive your new shoes, we suggest that you try them on indoors and test them for proper fit and comfort. If necessary, wear them around the house for several days until you are sure that they are correct for you. If you are not satisfied with your purchase, please follow the guidelines below for processing a return.
Within 30 days of receiving your purchase, merchandise in new condition may be returned for exchange or refund.
Exchanges
A simple-to-use return card is included with your order packaging. If you do not have this card, include a copy of your original receipt and a note telling us what you would like to exchange the item for. Specify the new model number, size and width that you would like to receive. Exchanges will be made on an even-exchange basis.... you are responsible for shipping the original item to us, and we will pay for shipping out the new merchandise at no charge to you. If you are requesting a higher-priced item for exchange, please include your credit card number to authorize your payment of the price difference.
Refunds
Fill out the enclosed Return Card to ensure proper handling of your refund. If you don't have this card, include a copy of your original receipt along with a message explaining the reason for the return. The refunded amount will be credited to the same charge account used for the original purchase. Please include your credit card account number on your return note because we do not save such data in our files for security reasons. The amount of the credit will be the price of the merchandise, not including shipping costs.
Worn shoes may only be returned if there is a problem due to a manufacturing defect. If you believe your shoes are defective in some way, please call us first and we will advise you on the next steps to take.
Only shoes purchased directly from us at New Balance North Shore may be returned to our location. If you are having a problem with shoes purchased from another dealer, please contact that dealer or call New Balance Customer Service at 1-800-622-1218.
Our address for returning merchandise is:
New Balance North Shore
610 Central Ave. Unit #169
Highland Park, IL 60035
Sizes & Widths in Stock
While we strive to keep a full inventory of sizes and widths in stock for most styles, we cannot guarantee that every size will be in stock at the time of your order. As with any retail store, our inventory levels change on a daily basis and this may result in temporary outages of certain styles and/or sizes.
With in-line styles (those still in production), we can usually replenish our stock within one week. However, styles that are designated "clearance" are those that have been discontinued by the factory, and therefore cannot be reordered. As these discontinued styles sell down, the availability of sizes/widths can be expected to become increasingly limited.
The sizes and widths displayed in our online catalog represent the full range of sizes and widths that each particular style is manufactured in. This information is displayed to assist customers in ordering valid sizes and widths; it is not meant to represent the actual inventory in stock at our store.
Responding to Your Order
If all items on your order are in stock, your order will be processed and shipped within one business day and you will receive a personalized email confirmation from our staff.
If any items are out of stock, we will inform you via email of the situation and let you know your options in terms of later delivery or alternate styles. We will ask whether you would like to proceed with your order or make changes to your order. No substitutions of items will be made without your prior consent.
No charges will be made to your credit card until the merchandise you want has been shipped out. If we are out of stock of your requested item and you choose to cancel your order, no charges will apply and your order information will be destroyed.
The following is the privacy policy for the shopnewshoes.com Web site. In this policy, we describe what information we collect on our site, how we use it, and your options regarding information we may collect about you. If you have questions about this policy, please feel free to contact us at:
New Balance North Shore
610 Central Ave. # 169
Highland Park, IL 60035 USA
info@shopnewshoes.com
(847) 266-8323
Information collected from all visitors
While you are browsing the shopnewshoes.com web site, anonymous information will be gathered in our computer system log files. We use this information to administer our site and learn, for example, which areas of our Site are the most popular and which may be having performance issues.
Also, we use four cookies called __utma, __utmb, __utmc and __utmz to track usage trends and marketing campaigns through the Google Analytics service. __utma keeps track of the visit occurrences, __utmb and __utmc keep track of visit times, while __utmz keeps track of where the visit originated from. You may delete, block or reject these cookies at any time.
In addition, we use cookies called NBNSSID and NBNSCID to identify and associate your session with information kept on our servers. These cookies do not store any personally identifiable information about you and may only be associated with personal information if you make a purchase or use the contact form on our site. You may delete the NBNSSID and NBNSCID cookies at any time, however doing so will also remove any items you have saved in your shopping cart or cancel any other order or contact information you have provided our web site with, but have not yet submitted. Rejecting these cookies will prevent you from placing an order on our website. To learn how to manage cookies on your system, read your browser software's Help file.
Information collected while you search
While using the search capabilities of our web site, query-specific information will be saved in our logs. We use this information by following the key words and phrases our users search for in order to monitor, maintain and improve our search engine's usability.
Information collected while you shop
While shopping through our catalog pages we use session cookies called NBNSSID and NBNSCID to keep track of your shopping visit. These cookies only store identification codes associated with your browser so that our server can keep track of which items you have placed in your virtual shopping cart and information from orders you are in the process of placing. These cookies are dissociated with your shopping session and deleted when you end your browser session.
Information provided to us from customers via our shopping cart and shopping cart order form is used for filling customers' orders, preparing invoice statements, and shipping merchandise to customers' destinations. We may also send customers an occasional email (no more than once per month) to inform them about new products, special offers and other promotions. We do not sell or rent any of our customers' personal information to any outside parties. A customer's name, shipping address, telephone number and email address (UPS only) will be provided to UPS or USPS for order shipment.
Information collected by our contact form
The information you provide us with through our website contact form will only be used for the purpose of responding to your questions, concerns or comments. Your telephone number and/or email address will not be added to any of our mailing lists and will not be shared with, sold or rented to any third parties. Please note: This form sends us an email message and is not a secure method of sending us sensitive information. If you need to provide us with or make changes to payment card information, please contact us by telephone or standard mail.
Information collected for our mailing lists
Our store maintains opt-in mailing lists to keep our customers informed about new promotions, merchandise and offers that may be of interest to them. If you wish to be removed from one of our customer mailing lists, please take one of the following steps:
1. Reply to the email from New Balance North Shore with “UNSUBSCRIBE” in the subject field.
2. Contact us and request to be removed from our mailing list.
Accessing your information
Customers may access their order and contact information through email or telephone in order to correct discrepancies and update records with new address information. See contact information at the beginning of this policy.
Updates to this policy
If we decide to change our privacy policy, we will post those changes on our site so our users are always aware of what information we collect and how we might use it. This privacy policy will be governed by the laws of the United States and the State of Illinois.
This website uses the latest encryption technology to fully protect our users' information throughout the entire ordering process. Order data is transferred securely from the instant the order is submitted to the time the order is processed in our store.
When orders are placed by customers, a Secure Socket Layer (SSL) is employed to ensure a safe route for transmission of data to the Web Server and our store. In addition, the sensitive order data is scrambled through an enhanced 128-bit encryption algorithm selected by the National Institute of Standards and Technology (NIST) as the new Federal Information Processing Standard (FIPS) for encryption (FIPS 197). This ensures sensitive customer information is protected and inaccessible until it arrives at our store for processing. Once orders are decrypted and retrieved for processing by our staff, all sensitive order information is deleted from our system.
