Return Policy
Your complete satisfaction is our objective. When you receive your new shoes, we suggest that you try them on indoors and test them for proper fit and comfort. If necessary, wear them around the house for several days until you are sure that they are correct for you. If you are not satisfied with your purchase, please follow the guidelines below for processing a return.
Within 30 days of receiving your purchase, merchandise in new condition may be returned for exchange or refund.
Exchanges
A simple-to-use return card is included with your order packaging. If you do not have this card, include a copy of your original receipt and a note telling us what you would like to exchange the item for. Specify the new model number, size and width that you would like to receive. Exchanges will be made on an even-exchange basis.... you are responsible for shipping the original item to us, and we will pay for shipping out the new merchandise at no charge to you. If you are requesting a higher-priced item for exchange, please include your credit card number to authorize your payment of the price difference.
Refunds
Fill out the enclosed Return Card to ensure proper handling of your refund. If you don't have this card, include a copy of your original receipt along with a message explaining the reason for the return. The refunded amount will be credited to the same charge account used for the original purchase. Please include your credit card account number on your return note because we do not save such data in our files for security reasons. The amount of the credit will be the price of the merchandise, not including shipping costs.
Worn shoes may only be returned if there is a problem due to a manufacturing defect. If you believe your shoes are defective in some way, please call us first and we will advise you on the next steps to take.
Only shoes purchased directly from us at New Balance North Shore may be returned to our location. If you are having a problem with shoes purchased from another dealer, please contact that dealer or call New Balance Customer Service at 1-800-622-1218.
Our address for returning merchandise is:
New Balance North Shore
610 Central Ave. Unit #169
Highland Park, IL 60035
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