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Frequently Asked Questions

What is the difference between men's, women's and kids' sizing?

Kids' shoes, in the grade school range, follow men's sizing. For example, kids' sizes stop at size 7 followed by a men's 7.5.

There is an approximate one and a half size difference between men's and women's sizing. The most similar size to a men's size 7 is a women's size 8.5. Widths however, are the same between men's and women's shoes. For example if you are a D width in men's, you would be a D width in women's as well.

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What are the different widths?

The table below shows the definition of widths for men's, women's, and kids' shoes:

Men  2A B D 2E 4E 6E
Women  4A 2A B D 2E 4E
Kids    N M W XW  

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What do the model numbers mean?

The full model number to your shoes can be found inside the tongue of the shoes. The New Balance model numbers are broken down into three parts.

The letters prior to the number designate the gender and the purpose the shoe was designed for.

M / MR = Men's Running
W / WR = Women's Running
MT = Men's Trail
WT = Women's Trail
MO = Men's Outdoor
WO = Women's Outdoor
MW = Men's Walking
WW = Women's Walking
MX = Men's Cross-Training
WX = Women's Cross-Training
CT / MC = Men's Tennis
WCT / WC = Women's Tennis
KJ = Kid's Running
KV = Kid's Running with hook and loop closure system
KT = Kid's Tennis
KX = Kid's Cross-Training
RC = Racing Comp

**Sometimes the model number will start with a "CW" or "CM" which means you have a custom shoe.

The numbers on the shoes do not relate specifically to special codes, but they are a way of identifying the different models from each other. Generally speaking, the higher the number, the more technology there is featured in the shoe. This does not necessarily mean that the highest number is the best shoe for everyone.

The letters after the numbers generally designate the color of the shoe. For example, WB would be White/Blue and BK would be Black. There are exceptions to this. For example; in the model M1123MC, the "MC" designates that it is a motion control shoe. Another example would be WR769ST where the "ST" designates that it is a stability shoe.

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What are the differences between running, walking, and cross training shoes?

Your weight shifts forward on your foot differently in the walking and running strides. All New Balance walking shoes are designed with our Walking Strike Path outsole to address the more centered roll of the walking gait.

Running shoes are designed for higher impact forces, but the thicker heel can actually impede the natural heel-to-toe roll of the walking stride, forcing the toes down quickly which, can lead to shin pain.

All New Balance walking shoes, from high speed racewalkers to rugged off-road shoes, meet the unique flexibility and support demands of the walking motion. Many people find the cushioning aspect of running shoes to be more comfortable when walking, leading them to purchase running shoes. While running shoes are made specifically with runners in mind, there is no harm in wearing a running shoe to walk in. However, due to the way walking shoes are constructed, we do not recommend running in a walking shoe.

Cross trainers are built-up more around the ankle area which will offer additional ankle support. These shoes work well for both forward and lateral movement. These shoes are designed with the gym enthusiast in mind, where you can transition from jogging on a treadmill, to lifting weights to doing step aerobics. While these shoes are not intended for long runs, depending on the model, will support runs up to 5k in distance.

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What is the difference between a neutral shoe, a stability shoe, and a motion control shoe?

A "neutral shoe" or one described only as a cushioning shoe means that it is made for someone with a neutral walking or running gait or someone who supinates (someone who rolls their foot outward). If the wear on your sneakers looks even on both the inside and outside heel, you are probably a neutral runner.

A "stability shoe" is one that helps with pronation control. This type of shoe is designed with technology such as a Rollbar, TS2, Extended Web, or medial and lateral posts.

A "motion control shoe" is one that helps with moderate to severe pronation. This type of shoe will have the Rollbar technology combined with the medial and lateral posts.

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What forms of payment are accepted?

We accept MasterCard, Visa, Discover, American Express, PayPal and checks/money orders by mail.

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What shipping options are available?

All shoe and apparel orders will be shipped via UPS Ground Service, unless otherwise requested. There is no shipping charge for orders totaling $75 or more. A $6 flat rate will apply for orders under $75. Orders containing only laces will be shipped by standard mail for a flat rate of $2.50 (for any number of laces). You can view all our shipping options here.

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Will I be charged sales tax on my order?

No Sales Tax will be charged on orders shipped to states other than Illinois. In Illinois, the applicable tax rate is 8.0%.

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Do you ship to destinations outside the USA?

We do not ship to international destinations, in accordance with New Balance corporate policy. We only ship within the USA and its territories. Also, we do not accept any overseas orders which involve the use of third-party worldwide delivery services.

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